winmyr88 Privacy Policy

1. Introduction

winmyr88 ("we", "us", "our") operates the online gaming platform accessible at winmyr88.club and all associated subdomains and mobile interfaces. We are committed to protecting the personal data of our players and website visitors in accordance with applicable data protection law and the requirements of our international gaming authority licence.

This Privacy Policy applies to all personal data that winmyr88 collects, processes, or stores in connection with your use of the platform, whether as a registered player, a prospective player browsing our website, or a visitor accessing publicly available areas of winmyr88.club. By registering an Account or using any of our Services, you acknowledge that you have read and understood this Privacy Policy.

This Policy should be read together with our Terms & Conditions. Capitalised terms not defined herein have the meaning given to them in the winmyr88 Terms & Conditions.

2. Personal Data We Collect

winmyr88 collects personal data through multiple channels, including your Account registration, your ongoing use of the platform, payment transactions, customer support interactions, and automatically through technology embedded in the platform. The categories of personal data we collect include:

2.1 Identity & Contact Data

• Full legal name;
• Date of birth;
• Residential address, including city and postcode (e.g., Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru);
• Email address;
• Mobile phone number;
• Nationality and country of residence.

2.2 Verification & Identity Documents

• Government-issued identity document (e.g., MyKad, passport) — collected when identity verification is required under our Anti-Money Laundering (AML) obligations or our licensing requirements;
• Proof of address documentation where required.

2.3 Financial & Transaction Data

• Payment method details (e.g., Touch 'n Go eWallet account reference, Boost account reference, bank account details for FPX, Maybank, CIMB, or Public Bank transactions);
• Deposit and withdrawal history;
• Transaction amounts and timestamps;
• Bonus and promotional claim history.

2.4 Gaming & Betting Activity Data

• Games played, bets placed, and wagering history;
• Game session duration, frequency, and patterns;
• Win and loss records;
• Responsible gaming tool usage (e.g., deposit limit settings, self-exclusion requests).

2.5 Technical & Device Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser;
• Device identifiers and fingerprint data;
• Login timestamps and session duration;
• Referring URL and navigation path on the winmyr88 platform.

2.6 Communications Data

• Live chat transcripts and support ticket content;
• Email correspondence with winmyr88 support;
• Records of marketing communications sent and whether they were opened or acted upon.

3. How We Use Your Personal Data

winmyr88 uses the personal data we collect for the purposes set out in the table below:

winmyr88 does not use your personal data for purposes incompatible with those listed above without first obtaining your explicit consent or as otherwise required by Applicable Law.

4. Legal Basis for Processing

winmyr88 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions, including Account management, payment processing, and Service delivery;
• Legal obligation: Processing required to comply with AML, counter-terrorism financing, age verification, licensing, and regulatory reporting requirements;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where such interests are not overridden by your rights;
• Consent: Processing for direct marketing communications, where you have provided explicit consent. You may withdraw consent at any time by contacting support or using the unsubscribe function in our marketing emails.

5. Data Sharing & Disclosure

winmyr88 does not sell your personal data to third parties. We may share your data with the following categories of recipient, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers: To process your deposits and withdrawals (e.g., Touch 'n Go eWallet, Boost, FPX gateway providers, and banking partners);
• Game software providers: To deliver game outcomes and RNG-certified results; game providers receive only the minimum data necessary for game delivery;
• Identity verification providers: For KYC and AML verification purposes where required under our licensing conditions;
• Regulatory and law enforcement authorities: Where required to do so by Applicable Law, court order, or regulatory instruction;
• IT and platform service providers: Cloud hosting, security, and platform infrastructure providers engaged under contractual data processing agreements;
• Professional advisers: Legal, accounting, and compliance advisers bound by professional secrecy obligations.

All third-party processors engaged by winmyr88 are subject to contractual obligations that require them to process personal data only on our documented instructions and to maintain appropriate security measures.

6. Cookies & Tracking Technologies

winmyr88 uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies we use include:

• Strictly necessary cookies: Required for the platform to function, including session management and security tokens. These cannot be disabled;
• Functional cookies: Remember your preferences such as language, display settings, and login state;
• Analytics cookies: Collect aggregated, anonymised data about how players navigate the winmyr88 platform, used to improve user experience;
• Security cookies: Used to detect and prevent fraudulent activity, including account takeover attempts.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the winmyr88 platform.

7. Data Retention

winmyr88 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy our legal, regulatory, and licensing obligations. Specific retention periods include:

• Account data and transaction records: Retained for a minimum of five (5) years from the date of Account closure, in accordance with AML and gaming licensing requirements;
• Identity verification documents: Retained for a minimum of five (5) years following completion of the verification process;
• Customer support records: Retained for three (3) years from the date of the relevant interaction;
• Marketing consent records: Retained for as long as we hold your consent or for three (3) years following your last interaction with a marketing communication, whichever is longer.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data destruction procedures.

8. Data Security

winmyr88 implements technical and organisational security measures appropriate to the risk associated with processing your personal data. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the winmyr88 platform;
• Encryption of sensitive data at rest, including passwords (stored as cryptographic hashes) and payment credentials;
• Role-based access controls limiting internal access to personal data to personnel with a documented need;
• Regular security assessments, penetration testing, and vulnerability scanning;
• Multi-factor authentication requirements for internal systems accessing player data;
• Incident response procedures for detecting, containing, and notifying data breaches in accordance with our regulatory obligations.

No data transmission over the internet can be guaranteed to be completely secure. While we take all reasonable steps to protect your data, you transmit information to the winmyr88 platform at your own risk. You are responsible for keeping your Account credentials confidential.

9. Your Data Protection Rights

Subject to applicable data protection law and the requirements of our gaming licence, you have the following rights with respect to your personal data held by winmyr88:

• Right of access: You may request a copy of the personal data we hold about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where there is no overriding legal or regulatory basis for its continued retention;
• Right to restriction: You may request that we restrict processing of your data in certain circumstances;
• Right to data portability: You may request a machine-readable copy of personal data you have provided to us;
• Right to object: You may object to processing based on legitimate interests;
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please contact the winmyr88 Data Protection team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days. Please note that certain rights may be limited where we are required to retain data by Applicable Law or our licensing obligations.

10. International Data Transfers

winmyr88 operates under an international gaming authority licence and may process your personal data on servers located outside Malaysia. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection, winmyr88 implements appropriate safeguards including contractual data transfer agreements based on internationally recognised standard contractual clauses.

By using the winmyr88 platform, you acknowledge that your personal data may be transferred and processed in jurisdictions outside your country of residence, subject to the safeguards described in this Policy.

11. Children's Privacy

The winmyr88 platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If winmyr88 becomes aware that personal data has been collected from a person under 21 without verified parental or guardian consent in a jurisdiction where this applies, we will take immediate steps to delete that data and close the associated Account.

If you believe that a person under the age of 21 has registered on the winmyr88 platform or has access to an Account, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

winmyr88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or platform features. Material changes will be communicated to registered players via email to the address on record or via a prominent notice on the winmyr88 platform prior to the change taking effect.

The date at the top of this Policy indicates when it was last revised. Your continued use of the winmyr88 platform following notification of any material change constitutes acceptance of the revised Privacy Policy. If you do not accept the revised Policy, you must cease using the platform and contact support to request Account closure.

13. Contact Us

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way winmyr88 handles your personal data, please contact us using the details below:

• Email: [email protected] (subject line: "Privacy Policy Enquiry")
• Live Chat: Available 24/7 via the winmyr88 platform
• Response time: We aim to acknowledge all privacy-related enquiries within 5 business days and to respond substantively within 30 days.